SHOPPING & ORDERING
How can I find what I'm looking for?
How do I place an online order?
Can I contact you with questions about my order?
What is GolfUC's pricing policy?
 

PAYMENT OPTIONS
What forms of payment does GolfUC accept for Mainland China and Hongkong?
What forms of payment are available for international orders?


PERSONALIZATION
What is the difference between logo and personalization?
What type of information can I have imprinted on a golf ball?
What are the character limitations?
Is there a minimum quantity to order for personalized or logo golf balls?
How long does it take to get personalized or logo golf balls?
Can I get my personalized order any faster?
What types of files are acceptable for logo artwork?
Does GolfUC offer personalization on items other than golf balls?
Can I return personalized items for credit or exchange?


YOUR ACCOUNT
How can I check out?
How can I be certain that my order has been received?
Can I change my online order?


SHIPPING & DELIVERY
What are my shipping options?
Where can I find a shipping rate chart?
Where can I find information on international shipping?
Why has my order been delayed?
Where is my order being shipped from?


RETURNS
What is your return policy?
How do I return merchandise?


GolfUC SERVICES/POLICIES
115% Low Price Guarantee
Club Trade-In Program
90 Day / 90% Playability Guarantee
Satisfaction Guarantee


PRIVACY & SECURITY
Is GolfUC.com secure?
How do you recommend viewing GolfUC.com?
I've bookmarked your site - why doesn't it change?




SHOPPING & ORDERING

How can I find what I'm looking for?
There are lots of ways to find exactly the product(s) you're looking for. One easy way is to use our Search feature, found near the top of each page. You can search by keywords, such as “putters,” the name of the putter or you can enter a product number from one of our catalogs. Our Search will provide you with the best matches to your query. Another way to find what you're looking for is to navigate by category. For example, if you're looking for a pair of shorts simply go to the left of the web page and click on “Apparel.” From there choose from men's, women's or juniors' apparel and choose the appropriate category, in this case Pants and Shorts. Still can't find what you're looking for? Call one of our sales reps or email us and we will be happy to assist you.


How do I place an online order?
Shopping and ordering online is a breeze at our online golf store.

New customers — If you haven't completed an online transaction with us, it's quick and easy to create an account. Begin by clicking on 'Login' at the top of each page. This will take you to the account ‘sign in' page. Once there, click the link that says ‘Click here to create an account.' Next you'll go to the account registration page where you'll be prompted to enter some relevant information to create your GolfUC account. Once completed, our website will recognize your registered email address. For future transactions, all you'll have to do is enter your registered password.

Returning customers — If you are an established GolfUC customer who has made an online purchase all you will need to sign in is your email address and password. If you receive any of our catalogs via mail you can use the customer number located on the back your catalog in the light yellow box of the address zone. If you don't recall or don't have your customer number handy, please enter as a "New Customer" and we will merge the new temporary customer number with your existing number as we complete your order.

Once your order is completed you will receive an order confirmation number and an order confirmation email. We recommend that you keep these for your records until you receive your order.


Can I contact you with questions about my order?
If you have questions on a product or service, contact GolfUC Customer Service for assistance M-F 8am-5pm (GMT +8) at 86-025-8198-6009 (International), or send an email to customer service.


What is GolfUC's pricing policy?
From time to time errors and typos occur. GolfUC reserves the right to correct these errors on the GolfUC web site, email, banner ads and any other web related media. For questions related to pricing please contact GolfUC Customer Service by email or phone.

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PAYMENT OPTIONS

What forms of payment does GolfUC accept for Mainland China and Hongkong?
At GolfUC.com we accept a variety of online payment options. The following forms of payment are accepted:

Visa
MasterCard
Remittance through Bank or Post Office
Cheque (HKD)
Deposit to Bank (HKD)

What forms of payment are available for international orders?
All pricing for international orders are in US dollars. The following forms of payment are accepted:

Visa
MasterCard
American Express
Westen Union

Some international customers will need to pre-pay their order in US funds by wire transfer. If you reside in a country that requires a wire transfer you will be notified at the payment screen at checkout. For more information see International Wire Transfer Instructions.

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PERSONALIZATION

What is the difference between logo and personalization?
When it comes to golf balls, personalization is a standard block font printed on the ball in all uppercase letters available in four imprint color choices (black, blue, red or green). Font treatments of all other personalized items vary depending on the manufacturer.

A logo is artwork, a design or a specialized font requiring the submission of an electronic artwork image or file for the manufacturer to reproduce.


What type of information can I have imprinted on a golf ball?
Any text that it is not profane, derogatory or obscene is acceptable as long as it fits within the manufacturer's character limitations. The manufacturer reserves the right to refuse to print any requested text.


What are the character limitations?
Limitations vary by vendor, but generally follow 17 characters (including spaces and punctuation) printed on a maximum of three lines each. Please check the product detail page online or our catalog for specific manufacturer requirements.


Is there a minimum quantity to order for personalized or logo golf balls?
For logo golf balls, there is a minimum order quantity of 12 dozen. Minimum orders for personalized balls vary by manufacturer. Check the product detail page or our catalog for specific manufacturer specifications.


How long does it take to get personalized or logo golf balls?
Lead-times vary by manufacturer. Please check the product detail page online or our catalog for an approximate delivery schedule. In general, personalized golf balls take approximately 1 week in production and up to 1 week for delivery by EMS Ground service. Logo balls take approximately 2 weeks in production (once artwork is received and approved) and up to 1 week for delivery by EMS Ground service.


Can I get my personalized order any faster?
All manufacturers offer some type of express service. The additional cost varies by manufacturer. Please Email us for specific information on the item you're interested in.


What types of files are acceptable for logo artwork?
The preferred format for logo artwork is EPS, PDF or TIF formats with a minimum 300 dpi resolution. JPEG files are acceptable but may require retouching. A minimum $25 fee is charged for any logo that requires touch-up or editing.


Does GolfUC offer personalization on items other than golf balls?
Yes. GolfUC is always looking for new and interesting items that are customizable with personalization or logos and deliver in a reasonable timeframe. We currently offer personalization/logo customization on glassware, travel and golf bags, hole-in-one awards, putters, shoes and much more. Click here to view our full line of personalized products.


Can I return personalized items for credit or exchange?
Personalized items cannot be returned for credit or exchange. Please see our Return Policy in our catalog or online for complete details.

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YOUR ACCOUNT

How can I check out?
Click on the ‘View Shopping Cart ' link at the top of any page to begin the process and follow the prompts for checkout.


How can I be certain that my order has been received?
Upon completion of your order, GolfUC will send you an order confirmation e-mail specifying the products and quantities ordered, shipping and sales taxes (if applicable), and shipping address to your designated email address. Please note that this can only occur if the email address you submitted upon registration is still active.

You can update your existing ship-to address specific to this order once you are in the shopping cart.


Can I change my online order?
If you need to make a change to an existing online order after submittal, please contact GolfUC Customer Service by email or phone as soon as possible. Although we will try our best to accommodate your change, GolfUC cannot guarantee that the order change can occur once it is submitted. Please include your order number and customer number (if known). There may be a slight delay between your online order submission and the download to our order processing system; therefore, it is vital that you have all the necessary information available for one of our Customer Service Representatives.

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SHIPPING & DELIVERY

What are my shipping options?
Information about GolfUC's shipping policies can be found here.


Where can I find a shipping rate chart?
You can see GolfUC's shipping rate chart on this page.


Where can I find information on international shipping?
Information about GolfUC's international shipping policies can be found on this page.


Why has my order been delayed?
Shipping delays may occur during busy holidays or in the spring, the beginning of golf season. We will do our best to accommodate last-minute and expedited orders placed during these times. In general, online orders ship within 48 hours upon submittal. "Next Day Air" and "2-Day Air" deliveries are based on when orders leave GolfUC. Orders must be placed by 9 a.m. (GMT +8) Monday-Friday in order to be eligible for that day's "Next-Day Air" or "2-Day Air" shipments. If you are specifying expedited shipping requests over the weekend, please note that an order placed over the weekend will not be shipped until Monday evening. Also expect a longer delivery for personalized orders as they take longer to manufacture.

Where is my order being shipped from?
The majority of orders are processed and shipped from our headquarters in Nanjing, Jiangsu.  Also, on occasion, we ship items or entire orders from our retail store locations. Shipments from our retail stores cannot be expedited and may add a day or two to the delivery time.

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RETURNS

What is your return policy?
Information about GolfUC's return policy can be found on our Returns Policy page.


How do I return merchandise?
Products may be returned to GolfUC warehouse. If you choose to return your order via postal mail we encourage you to re-use your original shipping carton. Please follow the instructions on the back of your packing slip, note the reason for your return and enclose the slip in the shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name and address, the order number and your GolfUC Customer Number, and the reason for the return or exchange. Please make sure to wrap the package securely and send it to the following address:

Golfuc International, Inc.
301/1# Wenyuan Garden
Shangyuan Street
Jiangning district
Nanjing,Jiangsu

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GOLFUC SERVICES / POLICIES

115% Low Price Guarantee
GolfUC will match a published price on any identical, in-stock item from a competing website, PLUS 15 PERCENT of the difference. This policy does not extend to promotional giveaways or special and limited offers. All you have to do is show us the lower price within 30 days after purchasing the product from us and we'll refund the difference with a credit to your account.


Club Trade-In Program
Who said you have to hold on to your clubs for an eternity? GolfUC's Club Trade-In Program doesn't just make it easy to put new clubs in your bag, it makes trade-ins a breeze. We take care of everything. This means you don't have to worry about the buyer or the hassle and risk of trading. All you have to do is choose your new club(s). It's the hassle-free, ultra-affordable way to get new clubs.


Playability Guarantee
If for any reason you are not satisfied within the first 90 days after your club purchase, return your clubs to GolfUC and receive a credit of up to 90% of the original purchase price toward the purchase of another club. It's that easy to buy your clubs with confidence. Please read our Playability Guarantee page for full details.


Satisfaction Guarantee
GolfUC is committed to providing products of high quality and value, and we back this commitment with a satisfaction guarantee. If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or full refund, so long as it is new and unused, and in its original packaging.

The following products may NOT be returned:

1. Used merchandise
2. Special orders
3. Custom golf clubs
4. Personalized items
5. Books and software

This guarantee must be exercised within 30 days of your receipt of the merchandise. Exceptions may apply for gift items purchased in advance. All return shipping charges must be prepaid (we will not accept return items shipped to us C.O.D.). If GolfUC is at fault for the returned item, your shipping charges will be credited to you.

Returns and exchanges are accepted only for items purchased from GolfUC. Refunds will be applied based on the original method of payment.

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PRIVACY & SECURITY

Is GolfUC.com secure?
Yes. GolfUC.com utilizes industry-standard 128-bit SSL (Secure Socket Layer) encryption technology to insure your online ordering security. This process scrambles your order information so it cannot be read by anyone other than GolfUC, even if it is wrongly intercepted en route to us. Using a security-enabled browser (Microsoft Internet Explorer or Netscape Navigator, versions 4.06 or greater) will enable you to take advantage of our site's data encryption feature.

Our site is secure when you enter into the "shopping cart" section and are asked for sensitive credit card information. A security symbol (unbroken key or closed lock) will appear at the bottom of your browser's window, indicating when you are in the secure mode on some browsers.


How do you recommend viewing GolfUC.com?
We recommend that you view GolfUC.com using a current version of Netscape or Internet Explorer with a screen resolution of at least 800 pixels by 600 pixels.

For some visitors, AOL's browser causes viewing and order processing problems. While we are taking steps to correct these issues, we recommend downloading either Netscape or Internet Explorer to assure ease of site use.


I've bookmarked your site - why doesn't it change?
Your browser contains a feature called "cache" wherein it will store frequently visited URLs and all images contained in that URL's page. This aids in the speed of re-loading that page upon a return visit. However, if that page contains information that is frequently updated, your browser may not load the new information (it will load the old "cached" page and images). Therefore, after returning to a bookmarked page it is a good idea to click on your browser's "refresh" or "reload" button to get the most recent information on that page.

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